Privacy Policy - Rahimer Dokan
At Rahimer Dokan, we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website rahimerdokan.com or use our services.
- Information We Collect
We may collect the following types of information from you:
Personal Information:
Name, phone number, email address, district, shipping address, billing address, and payment details.
Account Information:
Login credentials, order history, wishlist, add-to-cart data, and communication with our customer service team.
Analytics Information:
We may use analytics tools such as Google Analytics or Firebase Analytics to collect usage data – including pages visited, time spent on site, and actions taken. This helps us improve our website performance and user experience.
Cookies and Tracking Technologies:
We use cookies and similar technologies to remember your preferences, improve browsing experience, and analyze website traffic. These may include session cookies, persistent cookies, and third-party analytics cookies.
Location Data:
If you enable location access, we may collect your approximate location to support deliveries, prevent fraud, or personalize your experience.
Marketing Preferences:
Your notification and communication preferences that help us send updates or promotional offers.
Device and Network Information:
Information such as browser type, device model, IP address, operating system, and internet provider may be collected to ensure better performance and prevent misuse.
User-Generated Content:
Any reviews, comments, or feedback you submit through our website may be collected and displayed publicly.
- How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Send order updates, invoices, and confirmations.
- Provide customer service and handle inquiries.
- Improve website features and services.
- Prevent fraudulent activities and ensure security.
- Comply with applicable laws and regulations.
- Send promotional messages (only if you opt in).
- Analyze user activity to improve our marketing and user experience.
- How We Share Your Information
We may share your information with trusted third parties only when necessary, such as:
- Payment Gateways: (e.g., bKash, Nagad, Rocket, SSLCommerz) to process payments securely.
- Delivery Partners: (e.g., Sundarban Courier, Pathao, RedX) for order shipment and tracking.
- Analytics and Hosting Services: For website maintenance, crash reporting, and performance improvement.
- Legal Authorities: When required by law or to protect our legal rights.
We never sell or rent your personal information to any third party for marketing purposes.
- Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.
- Your Rights and Choices
You have the right to:
- Access or update your personal information.
- Request account or data deletion.
- Unsubscribe from promotional messages.
- Disable cookies in your browser (some site features may not work properly without cookies).
To make any such requests, please contact our support team.
- Security Measures
We use secure servers, SSL encryption, and trusted payment gateways to keep your data safe. We also maintain internal controls to prevent unauthorized access, misuse, or disclosure of your personal information.
- Children’s Privacy
Rahimer Dokan does not intentionally collect personal information from children under 13 years old. If such data is accidentally collected, it will be deleted immediately.
- Third-Party Links
Our website may include links to other websites or services not operated by us. We are not responsible for their privacy practices or content. Please review their policies before sharing your information.
- Updates to This Policy
Rahimer Dokan may update this Privacy Policy from time to time. Any changes will be reflected on this page, and continued use of our site means you accept the updated policy.
